Privacy Policy FAQ

We collect personal information when you:

• Register for our programs or certification courses
• Subscribe to marketing communications
• Interact with our website and online learning platform

Information collected may include your name, email address, phone number, and program enrollment details.

Your information is used for:

• Registering and verifying your enrollment in courses
• Providing program updates and important notifications
• Marketing emails (if you have opted in)

For marketing purposes, we retain data in compliance with PIPEDA regulations, and you can opt out at any time.

Yes. If you no longer wish to receive marketing emails, you can:

• Click the "Unsubscribe" link in any marketing email
• Contact us at support@rainstitute.org to request removal

Once removed, we will no longer send promotional messages but will still contact you regarding course-related updates.

We retain your information based on its purpose:

• Marketing Data: Retained in compliance with PIPEDA. You can request removal at any time.
• Registration Data: Retained as long as necessary to confirm your student status and completed coursework.

If you have completed a program, your records will be kept indefinitely for verification purposes.

You can request data removal by contacting us at:

• Email: support@rainstitute.org
• Submitting a request through our Contact Form

For marketing lists, we process removals within 5 business days. For student records, removal is subject to academic verification policies.